privacy policy.

Overview

Mathew Tibbenham (ABN 67 599 041 426) is committed to complying with the Privacy Act 1988, the Australian Privacy Principles (APPs), and the privacy provisions of all applicable legislation.

This policy outlines how we handle personal information, which is information or opinion that identifies an individual.

Anonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, for professional counselling, we generally require your verified identity to ensure clinical safety, maintain accurate health records, and comply with professional insurance requirements.

Collecting Information

We only collect information necessary for our clinical and business functions. When we collect information, we do so fairly and transparently.

Types of information we collect

Typically, this includes your name, contact details (address, email, phone number), and emergency contact information.

Sensitive & Health Information

In a clinical context, we collect sensitive information. This primarily refers to health information, including clinical notes, medical history, and other details shared during our sessions that are relevant to your treatment.

While the legal definition of sensitive information can include details such as religious beliefs or ethnic origin, we only record such information if it is directly relevant to your therapeutic goals or treatment plan. All sensitive information is treated with the highest level of security and confidentiality.

Sensitive information is used only:

• for the primary purpose for which it was obtained (your treatment)
• for a secondary purpose directly related to the primary purpose
• with your explicit consent or where required by law.

How we collect your information

Common methods of collection include:

• intake and registration forms
• notes taken during treatment sessions
• general correspondence (telephone, email, or website enquiries)

Our purposes for handling information

We handle your information to provide counselling services and manage business operations, including:

• delivering therapeutic services and products
• complying with legal and regulatory obligations
• addressing enquiries or complaints
• communicating with you regarding appointments via SMS, email, or phone

Direct Marketing

We may occasionally share resources or service updates with you. We never sell your data. You can opt out of these communications at any time by contacting us or using the 'unsubscribe' link provided.

Disclosing Information

Your information may be disclosed to third parties only in specific circumstances, such as:

• secure technical service providers (e.g., practice management software)
• professional advisers (accountants, insurers, or lawyers) if required
• third parties you have authorised (e.g., your GP or emergency contact)

Overseas Disclosure

We use secure cloud-based systems for practice management. While we prioritise Australian-based data hosting, some data may be stored on secure servers located overseas. We take steps to ensure these providers comply with privacy standards equivalent to the APPs.

Cookies and Digital Data

Our website uses 'cookies' to improve user experience and analyse web traffic. This data is generally non-identifying. You can adjust your browser settings to decline cookies if you prefer.

Accessing and Correcting Information

You may request access to or correction of your personal information at any time. We respond to all requests within a reasonable timeframe. We do not charge for access requests but may apply a small administrative fee for providing physical copies of records.

Storage and Security

We take all reasonable steps to protect your information from misuse, loss, or unauthorised access. Information is held in secure physical files or encrypted cloud storage.

Complaints

If you have questions or concerns about your privacy, please contact us directly. If you are not satisfied with our response, you may contact: